Job Purpose: ensures the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing), fixed operations (service & parts), and the business office (accounting & administration). Duties of the general manager include, but certainly not limited to, planning, motivating and coordinating the dealership’s management through leadership and solid business practices.
Job Duties:
Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments)
Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval
Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections
Paying close attention to daily operations, recommending and creating improved courses of action where necessary
Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed
Providing dealership management with reports on the financial condition of the dealership
Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners
Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained
Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships
Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency
Work with sales and finance management to develop dealership sales goals and business plans
Maintaining an enthusiastic attitude to build positive employee attitudes and morale
Creating cost-effective advertising programs and merchandising strategies for the dealership
Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints
Skills/Qualifications
Two or more years of dealership sales
5 or more years in a supervisory position
Experience in other dealership departments is a plus
Ability to manage a large, diverse staff
Know the federal, state, and local regulations affecting their operations and comply with them, including hazardous waste disposal and OSHA Right-to-Know regulations. Also they must provide the necessary training on regulations and ethical practices
Effective analytical and communication skills.
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications.
Should be able to operate electronic diagnostic equipment.
Job Requirements
Must hold a high school diploma or equivalent is required
College degree in business administration is preferred
2 years management experience
5-7 years of technical experience preferred
Superior customer interaction skills
Excellent negotiation abilities
Assertive personality and strong drive for success
Must be able to work evenings and weekends
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license6
We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
