Service Director – Automotive Dealership
We are seeking an experienced and results-driven Service Director to lead and manage the operations of our Service Department. The ideal candidate will bring strong leadership, process management, and customer service skills to ensure an exceptional service experience. Toyota experience is a significant advantage but not required.
Job Responsibilities
Oversee the daily operations of the Service Department to ensure efficiency and profitability
Lead, coach, and develop service staff including service advisors, technicians, and support personnel
Monitor and manage departmental performance metrics, including customer satisfaction, repair cycle time, and profitability
Ensure compliance with all dealership, manufacturer, and safety standards
Work collaboratively with Parts and Sales Departments to ensure smooth operational flow
Handle customer concerns and resolve service issues with professionalism and urgency
Maintain appropriate staffing levels and participate in hiring, training, and performance evaluations
Review and approve repair orders and warranty claims as needed
Analyze service reports and adjust operations to achieve strategic objectives
Requirements
Proven experience managing a high-volume automotive service department
Exceptional leadership and team-building skills
Strong organizational and decision-making ability
Ability to interpret and apply manufacturer policies and dealership procedures
Excellent communication and customer service skills
Toyota dealership experience is strongly preferred but not mandatory
Education and/or Experience
High School Diploma or GED required; post-secondary education in business or automotive technology is a plus
Minimum 5 years of service management experience in an automotive dealership environment