Service Director – Toyota of Pharr

Service Director – Toyota of Pharr

Join a High-Performing Team at One of the Top Toyota Dealerships in Texas!

Toyota of Pharr is seeking a results-driven, experienced Service Director to lead our high-volume service department, handling over 3,000+ repair orders per month. This is an opportunity to take charge of a dynamic team, drive profitability, enhance customer satisfaction, and ensure operational excellence.

Why Join Us?

• High-Volume Success: Work in a thriving dealership with a fast-paced service department.
• Toyota Brand Advantage: Prior experience with Toyota or other high-volume brands is highly preferred.
• Growth & Stability: Be part of a dealership that values leadership, innovation, and customer service excellence.

Job Responsibilities

• Lead, coach, and develop the service team to achieve top-tier performance.
• Oversee service department operations, including workflow management, technician efficiency, and customer satisfaction.
• Monitor and optimize key performance indicators (KPIs) such as labor sales, service gross profit, and customer retention.
• Ensure compliance with manufacturer policies, warranty requirements, and dealership procedures.
• Develop and implement strategies to enhance customer service, retention, and CSI scores.
• Manage department budgets while driving efficiency and profitability.
• Foster a collaborative culture between service, parts, and other dealership departments.
• Implement ongoing training programs to enhance employee skills and elevate service quality.
• Address customer concerns promptly, ensuring high satisfaction and resolution of service issues.

Qualifications

• Proven experience as a Service Director, Service Manager, or in a senior leadership role within a dealership.
• Prior experience in a high-volume service department (3,000+ repair orders per month) is strongly preferred.
• Strong knowledge of dealership service operations, warranty procedures, and manufacturer guidelines.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to analyze financial statements, set department goals, and drive performance metrics.
• Proficiency in dealership management systems (DMS) and service software.
• Valid driver’s license with an acceptable driving record.

Education & Experience

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Minimum of 5 years of experience in automotive service management.
• Toyota brand experience or other high-volume manufacturer experience is highly preferred.

Work Environment:

• Fast-paced, high-volume dealership setting.
• Requires frequent interaction with technicians, service advisors, and customers.
• May involve occasional movement in and around the service shop.

Ready to Take Your Career to the Next Level?

If you are a motivated leader with a passion for customer service and operational excellence, this is your chance to make a lasting impact in a high-performing Toyota dealership.

🚀 Apply today and be part of our success! 🚀