Service Writer - Purdy Mazda of Bryan College Station
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
F&I Manager – Automotive
Don’t miss this amazing opportunity for F&I professionals. With sales volume on the rise, our growing dealership family needs an F&I Manager. And we only hire the best. We need someone who can sell well and sell ethically—a master of finance and insurance knowledge. A true professional who can communicate product features and benefits in a way that not only gets customers to understand, but gets them to buy.
Job Responsibilities
Contract new business, sell and close deals
Generate finance income on all sold customers
Check/verify paperwork involved with cash, finance or loan transactions
Contract or collect all money at closing
Seek bank approval on financed and leased deals
Maintain a working knowledge of leases, “balloons,” etc.
Promote Credit Life/Accident & Health sales
Assist in acquiring approval from lenders
Understand all programs and rate options offered by our lenders
Solicit extended warranty sales (aftermarket)
Handle all cancellations for extended warranties and credit life
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle.
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Problem solving, reporting research results, attention to detail.
Continually learn about product updates, features, accessories to better assist customer needs.
Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
Product knowledge & safety.
Patience and high energy personality, computer literate management.
Performs other duties as assigned
Finance Manager – Automotive Dealership
We are seeking an experienced and driven Finance Manager to join our automotive dealership team. The Finance Manager is responsible for securing financing options for clients, ensuring compliance with all regulations, and maintaining high standards of customer satisfaction throughout the process. This individual will play a critical role in supporting the sales team and maximizing dealership profitability.
Relocation assistance is available for the right candidate.
Job Responsibilities
Present financial services and products to customers in a professional and compliant manner
Secure financing through a wide network of lenders, offering the best available options for each customer
Process all transactions accurately and in compliance with local, state, and federal laws and regulations
Maintain relationships with financial institutions and update programs as needed
Collaborate with the sales team to ensure a seamless transition for customers from sales to finance
Review and verify all documentation for accuracy and completeness before submission
Maintain strong knowledge of current financing programs, rates, and incentives
Monitor and maintain appropriate levels of product penetration and profitability
Requirements
Proven experience in automotive finance management with a solid track record of performance
Excellent communication and interpersonal skills
Strong knowledge of dealership financial processes and regulatory requirements
Ability to work in a fast-paced, goal-oriented environment
Professional demeanor with a commitment to providing exceptional customer service
Education and/or Experience
High School Diploma or GED required; post-secondary education in business or finance preferred
Minimum of 3 years of experience in automotive finance or a similar role
